Terms of use

1. About these terms

These terms are an agreement between you and Madhu Herbals Private Limited, 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051 (“we”, “us”), which runs Thyrowell: the app at thyrowellapp.com, its website, free guides, emails and social media accounts (together, “Thyrowell”).

By creating an account or using Thyrowell, you agree to these terms and to our Privacy Policy. If you don’t agree, please don’t use Thyrowell.

2. Thyrowell is wellness support, not medical care

• Thyrowell does not diagnose, treat, cure or prevent any disease, and it is not a medical device.
• It does not give medical advice and does not replace your doctor, pharmacist, dietitian or other healthcare professional. Always follow their advice about your condition, tests and medication.
• Never start, stop or change any medication or dose because of something in Thyrowell. Medication timings in the app are based only on what you tell us you were advised.
• Lab features only record and display your own results and the ranges printed on your report. They don’t interpret results. If you’re worried about a result, speak to your doctor.
• Check with your doctor before starting a new exercise or eating plan, especially if you are pregnant, breastfeeding, recovering from surgery, or have a heart condition or another health condition.
• In an emergency, call your local emergency number. Thyrowell is not monitored and can’t respond to urgent health problems.

3. Who can use Thyrowell

You must be 18 or older. You’re responsible for keeping your sign-in details safe and for everything done through your account. Please give accurate information, especially about allergies, food needs and health conditions, so your plan is right for you, and tell us if you think someone has used your account without permission.

4. Using Thyrowell

We give you a personal, non-transferable right to use Thyrowell for your own, non-commercial use. Please don’t:

• copy, resell or republish our content (plans, recipes, guides, videos, articles) without permission;
• misuse Thyrowell, try to access other people’s data, or interfere with how it works;
• scrape, reverse-engineer or use automated tools on it, except as the law allows;
• upload anything unlawful, or anything you don’t have the right to share.

Recipes include ingredient and allergen information to help you, but always check labels and ingredients yourself, especially for allergies.

5. Your information and uploads

You own the information you add to Thyrowell, such as check-ins, lab results, notes and uploaded reports. You allow us to use it only to provide Thyrowell to you, as described in our Privacy Policy.

When you scan a report, values are read automatically and may contain mistakes. Please check each value against your report before saving. Your report is always the source of truth.

6. Founding membership, subscriptions and payments

Early access: Thyrowell is new. Features will change and improve, and the service may occasionally be interrupted while we work on it. You won’t be charged unless you choose a paid option, and some people get free access with an invitation code.

Founding membership (lifetime): a one-time payment for access to Thyrowell for as long as we run it, including future updates and features, with no renewals. It includes the founding-member extras described at purchase, such as live group calls (scheduled online sessions; recordings may be shared with founding members) and the founding members’ community. It’s personal to you and can’t be shared or transferred. If we ever close Thyrowell, we’ll give at least 90 days’ notice and a way to download your data.

Subscriptions (monthly or yearly):

• Plans are monthly or yearly, at the price shown before you subscribe, plus any applicable taxes.
• A free trial, if offered, turns into a paid subscription at the end of the trial unless you cancel before it ends. We’ll show the date and price before you start.
• Subscriptions renew automatically at the end of each period until you cancel.
• You can cancel any time in the app or by emailing support@getmedhya.com. You keep access until the end of the period you’ve paid for.
• Payments are processed by Stripe (or by Apple or Google if you subscribe in a mobile app, under their terms). We don’t see or store your full card number.
• We may change prices with at least 30 days’ notice; the new price applies from your next renewal, and you can cancel before then.
• Payments are generally non-refundable except where the law requires, but if something has gone wrong, email us and we’ll do our best to make it right.

7. Emails, reminders and messages

If you sign up for a free guide or the waitlist, we’ll email you the guide and occasional Thyrowell emails; you can unsubscribe at any time. If you comment on or message our Instagram or Facebook accounts, we may reply automatically with the link you asked for. You can turn app reminders off at any time.

8. Our content

Thyrowell, its name, logo, design, plans, recipes, guides, articles and videos belong to us or our licensors and are protected by intellectual property law. Articles cite their sources; we work to keep information accurate and up to date, but health knowledge changes and we can’t guarantee every detail is complete or current.

9. Other services

Thyrowell links to or works with other services (for example Instagram, Facebook, email and payment providers). Their own terms and policies apply to your use of them, and we aren’t responsible for their content or practices.

10. Changes and ending your use

We may update Thyrowell and these terms. If a change to these terms is significant, we’ll tell you in the app or by email before it applies; continuing to use Thyrowell after that means you accept the updated terms.

You can stop using Thyrowell and delete your account at any time (You → Your data). We may suspend or close an account that breaks these terms or puts others at risk, and will tell you why where we can.

11. Disclaimers and liability

Thyrowell is provided “as is” and “as available”. To the extent the law allows, we don’t promise that it will be uninterrupted, error-free, or that it will achieve any particular health result. Everyone’s body is different.

To the extent the law allows, we aren’t liable for indirect or consequential losses, or for decisions you make about your health based on Thyrowell instead of advice from a healthcare professional. Our total liability to you for any claim is limited to the greater of the amount you paid us in the 12 months before the claim, or SGD 100.

Nothing in these terms limits liability that can’t be limited by law, such as for death or personal injury caused by negligence or for fraud, or your rights as a consumer under the laws of the country where you live.

12. Governing law and disputes

These terms are governed by the laws of Singapore. If there’s a problem, please email us first; most things can be sorted out quickly. Disputes that can’t be resolved will be handled by the courts of Singapore, unless the consumer laws where you live give you the right to bring a claim in your local courts.

13. Contact

Questions about these terms: support@getmedhya.com
Post: Madhu Herbals Private Limited, 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051